Requesting a Return

Contact customer support within 30 calendar days after confirmed delivery to request a return for an eligible item. Your request must be submitted within the applicable period and remains subject to the conditions in this policy and any rights that cannot lawfully be excluded.

To start a request, email service@qazvion.com with your order number, the product you wish to return, and the reason for your request. Please wait for instructions before sending the item.

Condition of Returned Products

Unless an item is damaged, defective, incorrect, or otherwise protected by applicable law, preference-based returns should generally meet these conditions:

• The item is unused and in its original condition.
• The product includes its original parts, accessories, and included components.
• The item has not been intentionally damaged, materially altered, or misused.
• Original packaging is included where reasonably possible to protect the product during transit.
• The order number or other reasonable proof of purchase is provided.

For computer stands, please keep all supports, fasteners, adjustment components, mounting parts, and instructions together where applicable. Opening the shipping carton does not automatically make an item ineligible if the product remains complete and otherwise satisfies the return conditions.

Reporting a Product Problem

If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly, preferably within 7 calendar days after delivery. This reporting guideline does not remove rights that applicable law provides.

Please include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate. Do not discard relevant packaging until the issue has been reviewed, if it is safe and practical to retain it.

After review and confirmation, we will explain an appropriate resolution, which may include a replacement, reshipment, refund, return, or another remedy depending on the circumstances and applicable law.

Items That May Not Qualify

Preference-based returns may not be available for certain items or circumstances, such as:

• Products clearly identified as final sale or non-returnable before purchase, where permitted by law.
• Customized or personalized items, where applicable.
• Products that have been materially altered, misused, or damaged after delivery for reasons unrelated to an original product issue.
• Items returned with essential parts missing or in a condition that prevents reasonable inspection.

These limitations do not override consumer rights or remedies that cannot lawfully be excluded under applicable law. If you are unsure whether an item qualifies, contact customer support before returning it.

Where to Send Your Return

Do not send merchandise to the registered business address listed below unless customer support specifically instructs you to do so. The registered business address may not be the return warehouse or fulfillment location.

Once your request has been reviewed and approved, we will provide the appropriate return destination and instructions. Parcels sent to an incorrect address or without the necessary instructions may be delayed, lost, or difficult to process.

Who Pays for Return Shipping?

For preference-based returns, such as a change of mind or a selection that does not suit your needs, the customer is generally responsible for return shipping costs, subject to applicable law and any different terms shown at purchase.

If we confirm that the problem was caused by an error attributable to us, such as an incorrect item being sent, we will provide an appropriate resolution without requiring you to bear additional costs caused by that error.

Use a reliable shipping service and retain the shipping receipt and tracking number. Unless applicable law requires otherwise, customers are responsible for a preference-based return parcel until it reaches the approved return destination.

When Will a Refund Be Issued?

After an approved return is received and inspected, an eligible refund will normally be initiated within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Approved refunds are generally issued to the original payment method. If that method can no longer accept a refund, contact support so we can discuss an appropriate option where permitted.

Original shipping charges are generally not refundable for preference-based returns unless otherwise required by law or stated at purchase. Where a confirmed error attributable to us caused the return, eligible shipping charges will be addressed as part of the resolution.

Exchanging or Canceling an Order

Exchanges depend on stock and product availability. If a direct exchange is unavailable, customer support may explain whether an approved return and a new order are suitable.

Cancellation requests should be submitted as soon as possible after ordering. We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once processing, packing, or dispatch has started.

Need Help With a Return?

Email service@qazvion.com or call 17896477186. Include your order number and a clear description of the issue. Customer service hours are 8:00 AM–10:00 PM Daily.

This policy describes our standard procedures and does not limit rights or remedies that applicable consumer-protection law does not permit us to exclude.